Overall Support for Your Online Project
- 24/7 Technical Support
- Certified System Administrators
- Free Professional Consultation
System Administration by FriendlyGeeks
Our FriendlyGeeks team of system administrators will take care of the administration and technical provision of your service
You get 24/7 professional technical support, instant reaction and professionalism
Basic Subscription-based technical support
Everything you need to ensure the security and availability of your project.
90,00BGN/per month
- 24/7 monitoring 24/7 monitoring — We conduct continuous monitoring of the server we administer and keep an eye on its operating capacity.
- 4 hours included Hours included — This is the number of hours included in the system administration plan.
- 45 minutes of reserved time Reserved time — This is the time from the hours included in the plan during which our FriendlyGeeks team checks the server, updates a service, or patches a vulnerability.
- Support by email Support by email - You receive full support from our FriendlyGeeks specialists by email. You can email us at any time at support@icn.bg.
- Linux maintenance Linux — Maintenance of a Linux operating system.
- Monthly report Monthly report - An automatic report by our monitoring system providing information about the server’s current state of operation, the availability of services for the respective month, and a summary of the server’s resources being used.
- Monthly update Monthly update - An automatic upgrade of the server’s software to the latest stable version of the operating system’s components accompanied by a manual check of the server’s state of operation after the update.
- Security check Security check - If we receive a notification in relation to a security problem, a potential vulnerability, an attack, or another security issue, we analyze the installed software.
- Vulnerability patch – conducted immediately Vulnerability patch — An update of operating system packages with reported vulnerabilities.
- Response Time - Low - Response within 24 hours Low level of importance - The services function properly. Technical assistance is needed or a functionality does not meet the client’s demands.
- Response Time - Medium - Response within 2 hours Medium level of importance - The services are available but with limited functionality, improper behavior, or disrupted performance.
- Response Time - High - Response within 30 minutes High level of importance - There is a serious problem that prevents the services from functioning, or the server is unavailable.
Premium Subscription-based technical support
Suitable for your growing online business.
240,00BGN/per month
- 24/7 monitoring 24/7 monitoring — We conduct continuous monitoring of the server we administer and keep an eye on its operating capacity.
- 6 hours included Hours included — This is the number of hours included in the system administration plan.
- 90 minutes of reserved time Reserved time — This is the time from the hours included in the plan during which our FriendlyGeeks team checks the server, updates a service, or patches a vulnerability.
- Support by mail Support by email - You receive full support from our FriendlyGeeks specialists by email. You can email us at any time at support@icn.bg.
- Linux maintenance Linux — Maintenance of a Linux operating system.
- Monthly report Monthly report - An automatic report by our monitoring system providing information about the server’s current state of operation, the availability of services for the respective month, and a summary of the server’s resources being used.
- Monthly update Monthly update - An automatic upgrade of the server’s software to the latest stable version of the operating system’s components accompanied by a manual check of the server’s state of operation after the update.
- Security check Security check - If we receive a notification in relation to a security problem, a potential vulnerability, an attack, or another security issue, we analyze the installed software.
- Vulnerability patch – conducted at a pre-arranged time Vulnerability patch — An update of operating system packages with reported vulnerabilities.
- Support by phone Support by phone - You receive full support from our FriendlyGeeks specialists by phone. You can call us at any time at 0700 30070.
- Monthly maintenance Monthly maintenance - A planned manual check of the server conducted by a qualified engineer aimed at optimizing the server’s operation in case of need and technical possibility.
- Changelog report Changelog report- A summary sent to the client of all infrastructure changes that have been implemented that includes information about time, date, specialist, and description.
- Response Time - Low – Response within 12 hours Low level of importance - The services function properly. Technical assistance is needed or a functionality does not meet the client’s demands.
- Response Time - Medium – Response within 1 hour Medium level of importance - The services are available but with limited functionality, improper behavior, or disrupted performance.
- Response Time - High - Response within 15 minutes High level of importance - There is a serious problem that prevents the services from functioning, or the server is unavailable.
Corporate Subscription-based technical support
Contact us if you would like to receive a tailor-made offer for the administration of your big online project or equipment!
On request
- 24/7 monitoring 24/7 monitoring — We conduct continuous monitoring of the server we administer and keep an eye on its operating capacity.
- Hours included - Negotiable Hours included — This is the number of hours included in the system administration plan.
- Minutes of reserved time - Negotiable Reserved time — This is the time from the hours included in the plan during which our FriendlyGeeks team checks the server, updates a service, or patches a vulnerability.
- Support by mail Support by email - You receive full support from our FriendlyGeeks specialists by email. You can email us at any time at support@icn.bg.
- Linux maintenance Linux — Maintenance of a Linux operating system.
- Monthly report Monthly report - An automatic report by our monitoring system providing information about the server’s current state of operation, the availability of services for the respective month, and a summary of the server’s resources being used.
- Monthly update Monthly update - An automatic upgrade of the server’s software to the latest stable version of the operating system’s components accompanied by a manual check of the server’s state of operation after the update.
- Security check Security check - If we receive a notification in relation to a security problem, a potential vulnerability, an attack, or another security issue, we analyze the installed software.
- Vulnerability patch – Upon approval Vulnerability patch — An update of operating system packages with reported vulnerabilities.
- Support by phone Support by phone - You receive full support from our FriendlyGeeks specialists by phone. You can call us at any time at 0700 30070.
- Windows maintenance Windows— Maintenance of a Windows operating system.
- Monthly maintenance Monthly maintenance - A planned manual check of server conducted by a qualified engineer aimed at optimizing the server’s operation in case of need and technical possibility.
- Changelog report Changelog report - A summary sent to the client of all infrastructure changes that have been implemented that includes information about time, date, specialist, and description.
- Support via a channel of your choice Support via a channel of your choice - You receive full support from our FriendlyGeeks specialists via a channel of your choice.
- Storage Equipment Storage Equipment - Maintenance of SAN and NAS devices by our FriendlyGeeks team.
- Network Equipment Network Equipment - Let our FriendlyGeeks specialist take care of your network devices.
- ITIL v4 ITIL v4 - A working model and good practices for the management of IT services which our FriendlyGeeks abides by.
- Response Time - Low – Negotiable Low level of importance - The services function properly. Technical assistance is needed or a functionality does not meet the client’s demands.
- Response Time - Medium – Negotiable Medium level of importance - The services are available but with limited functionality, improper behavior, or disrupted performance.
- Response Time - High – Negotiable High level of importance - There is a serious problem that prevents the services from functioning, or the server is unavailable.
System Administration without Subscription
Take advantage of our hourly professional technical support in cases where you need a quick intervention or help in addressing an unexpected problem with your cloud or dedicated server, as well as in relation to short-term technical issues
| Service | Prices | Response Time | . |
|---|---|---|---|
| Project consultation | Free | - | Send Inquiry |
| Technical Hour | BGN 60.00 /hour started | Within 24 hours | Order now |
| Urgent Technical Hour | BGN 156.00 /hour started | Within 30 minutes | Order now |
| Technical Hour - х3 package | BGN 150.00 /3 hours | Within 24 hours | Order now |
| Technical Hour - x5 package | BGN 210.00 /5 hours | Within 24 hours | Order now |
If you need to use an urgent technical hour and you have a package, you are charged the price of 3 technical hours
ISO Certificates – Quality and Security Guarantee
A Team of Certified Specialists Takes Care of Your Project
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