Overall Support for Your Online Project
- 24/7 Technical Support
- Certified System Administrators
- Free Professional Consultation
System Administration from FriendlyGeeks
Do you need professional technical support? Our FriendlyGeeks team of system administrators will take care of the administration and technical maintenance of your services. You can choose between hourly and subscription-based technical support based on your needs or project. When your business processes depend on the availability of the hosting services, the combination of reliable 24/7 maintenance, quick responses, and professionalism is key to your success.
Basic Subscription-based technical support
Everything you need to ensure the security and availability of your project.
90,00BGN/per month
- 24/7 monitoring 24/7 monitoring — We conduct continuous monitoring of the server we administer and keep an eye on its operating capacity.
- 4 hours included Hours included — This is the number of hours included in the system administration plan.
- 45 minutes of reserved time Reserved time — This is the time from the hours included in the plan during which our FriendlyGeeks team checks the server, updates a service, or patches a vulnerability.
- Support by email Support by email - You receive full support from our FriendlyGeeks specialists by email. You can email us at any time at support@icn.bg.
- Linux maintenance Linux — Maintenance of a Linux operating system.
- Monthly report Monthly report - An automatic report by our monitoring system providing information about the server’s current state of operation, the availability of services for the respective month, and a summary of the server’s resources being used.
- Monthly update Monthly update - An automatic upgrade of the server’s software to the latest stable version of the operating system’s components accompanied by a manual check of the server’s state of operation after the update.
- Security check Security check - If we receive a notification in relation to a security problem, a potential vulnerability, an attack, or another security issue, we analyze the installed software.
- Vulnerability patch – conducted immediately Vulnerability patch — An update of operating system packages with reported vulnerabilities.
- Response Time - Low - Response within 24 hours Low level of importance - The services function properly. Technical assistance is needed or a functionality does not meet the client’s demands.
- Response Time - Medium - Response within 2 hours Medium level of importance - The services are available but with limited functionality, improper behavior, or disrupted performance.
- Response Time - High - Response within 30 minutes High level of importance - There is a serious problem that prevents the services from functioning, or the server is unavailable.
Premium Subscription-based technical support
Suitable for your growing online business.
240,00BGN/per month
- 24/7 monitoring 24/7 monitoring — We conduct continuous monitoring of the server we administer and keep an eye on its operating capacity.
- 6 hours included Hours included — This is the number of hours included in the system administration plan.
- 90 minutes of reserved time Reserved time — This is the time from the hours included in the plan during which our FriendlyGeeks team checks the server, updates a service, or patches a vulnerability.
- Support by mail Support by email - You receive full support from our FriendlyGeeks specialists by email. You can email us at any time at support@icn.bg.
- Linux maintenance Linux — Maintenance of a Linux operating system.
- Monthly report Monthly report - An automatic report by our monitoring system providing information about the server’s current state of operation, the availability of services for the respective month, and a summary of the server’s resources being used.
- Monthly update Monthly update - An automatic upgrade of the server’s software to the latest stable version of the operating system’s components accompanied by a manual check of the server’s state of operation after the update.
- Security check Security check - If we receive a notification in relation to a security problem, a potential vulnerability, an attack, or another security issue, we analyze the installed software.
- Vulnerability patch – conducted at a pre-arranged time Vulnerability patch — An update of operating system packages with reported vulnerabilities.
- Support by phone Support by phone - You receive full support from our FriendlyGeeks specialists by phone. You can call us at any time at 0700 30070.
- Monthly maintenance Monthly maintenance - A planned manual check of the server conducted by a qualified engineer aimed at optimizing the server’s operation in case of need and technical possibility.
- Changelog report Changelog report- A summary sent to the client of all infrastructure changes that have been implemented that includes information about time, date, specialist, and description.
- Response Time - Low – Response within 12 hours Low level of importance - The services function properly. Technical assistance is needed or a functionality does not meet the client’s demands.
- Response Time - Medium – Response within 1 hour Medium level of importance - The services are available but with limited functionality, improper behavior, or disrupted performance.
- Response Time - High - Response within 15 minutes High level of importance - There is a serious problem that prevents the services from functioning, or the server is unavailable.
Corporate Subscription-based technical support
Contact us if you would like to receive a tailor-made offer for the administration of your big online project or equipment!
On request
- 24/7 monitoring 24/7 monitoring — We conduct continuous monitoring of the server we administer and keep an eye on its operating capacity.
- Hours included - Negotiable Hours included — This is the number of hours included in the system administration plan.
- Minutes of reserved time - Negotiable Reserved time — This is the time from the hours included in the plan during which our FriendlyGeeks team checks the server, updates a service, or patches a vulnerability.
- Support by mail Support by email - You receive full support from our FriendlyGeeks specialists by email. You can email us at any time at support@icn.bg.
- Linux maintenance Linux — Maintenance of a Linux operating system.
- Monthly report Monthly report - An automatic report by our monitoring system providing information about the server’s current state of operation, the availability of services for the respective month, and a summary of the server’s resources being used.
- Monthly update Monthly update - An automatic upgrade of the server’s software to the latest stable version of the operating system’s components accompanied by a manual check of the server’s state of operation after the update.
- Security check Security check - If we receive a notification in relation to a security problem, a potential vulnerability, an attack, or another security issue, we analyze the installed software.
- Vulnerability patch – Upon approval Vulnerability patch — An update of operating system packages with reported vulnerabilities.
- Support by phone Support by phone - You receive full support from our FriendlyGeeks specialists by phone. You can call us at any time at 0700 30070.
- Windows maintenance Windows— Maintenance of a Windows operating system.
- Monthly maintenance Monthly maintenance - A planned manual check of server conducted by a qualified engineer aimed at optimizing the server’s operation in case of need and technical possibility.
- Changelog report Changelog report - A summary sent to the client of all infrastructure changes that have been implemented that includes information about time, date, specialist, and description.
- Support via a channel of your choice Support via a channel of your choice - You receive full support from our FriendlyGeeks specialists via a channel of your choice.
- Storage Equipment Storage Equipment - Maintenance of SAN and NAS devices by our FriendlyGeeks team.
- Network Equipment Network Equipment - Let our FriendlyGeeks specialist take care of your network devices.
- ITIL v4 ITIL v4 - A working model and good practices for the management of IT services which our FriendlyGeeks abides by.
- Response Time - Low – Negotiable Low level of importance - The services function properly. Technical assistance is needed or a functionality does not meet the client’s demands.
- Response Time - Medium – Negotiable Medium level of importance - The services are available but with limited functionality, improper behavior, or disrupted performance.
- Response Time - High – Negotiable High level of importance - There is a serious problem that prevents the services from functioning, or the server is unavailable.
System Administration without Subscription
Take advantage of our hourly professional technical support in cases where you need a quick intervention or help in addressing an unexpected problem with your cloud or dedicated server, as well as in relation to short-term technical issues
| Service | Prices | Response Time | . |
|---|---|---|---|
| Project consultation | Free | - | Send Inquiry |
| Technical Hour | BGN 60.00 /hour started | Within 24 hours | Order now |
| Urgent Technical Hour | BGN 156.00 /hour started | Within 30 minutes | Order now |
| Technical Hour - х3 package | BGN 150.00 /3 hours | Within 24 hours | Order now |
| Technical Hour - x5 package | BGN 210.00 /5 hours | Within 24 hours | Order now |
If you need to use an urgent technical hour and you have a package, you are charged the price of 3 technical hours
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