Professional System Administration by ICN.Bg's Friendly Geeks

If you need professional help our FriendlyGeeks' team of qualified system administrators will help you with the management of your services. You can select an hourly or subscription-based technical support depending on the needs of your project. Fast 24/7 reliable support, adequate reaction, and professional performance are key components when you select a reliable support service. It could make a difference for the successful provisioning and Uptime of your web projects.

The experienced system administrators and certified cPanel experts from our technical support team will monitor and administer your dedicated hosting or virtual machine. Below are the different types of Technical support you can choose.

Hourly System administration

Hourly type of technical support is suitable in case of unexpected problems with your cloud or dedicated server, as well as in need of a server audit, installation of specific modules, security checks, etc. Hourly technical support could include installing, configuring, and administrating of your dedicated server or cloud, but it does not include fixing software bugs or performing web site optimization.

Charges are taxed by the hour for each started hour. Our system administrators will inform you about the difficulty of your case beforehand. We will tell you more about the reasons that caused the problem, about the complexity of the task, proposed methods for solving the issue, as well as how much time it would take to resolve the problem.

Subscription-based System administration

ICN.Bg offers technical support subscription for all cloud and dedicated hosting services. It is advisable for you to request this service if you are not an IT expert and you don't have a system administrator in your team. The subscription-based Technical support includes services up to 6 hours per month that you can use for various requests. For example, our administrators could help you with all your questions and problems for installing and configuring specific software on your machine.

For every subscription-based system administration you will receive free 24/7 monitoring on a component of your choice - Network, Web server, CPU load, RBL blacklist, Telnet, etc.

Service	Price	.
Hourly technical support	42 BGN/Hour	Order now
Cloud technical support subscription-based*	47.40 BGN/Month	Order now
Dedicated server technical support subscription-based*	82.80 BGN/Month	Order now
24/7 Cloud/dedicated server monitoring	9.20 BGN/Month	Order now
24/7 Cloud/dedicated server Proactive monitoring	30.00 BGN/Month	Order now

• In the subscription-based system administration you also receive a free 24/7 monitoring on a component of your choice - Network, Web server, CPU load, RBL blacklist, Telnet, etc.*

The subscription-based system administration cannot exceed over 6 technical hours per month.

Included in technical support :

• Installation and server migration;
• Web server and database installation;
• Installing and setting up a mail server;
• Installing and setting up different frameworks;
• Checking the server for suspicious files;
• Technical support following up a hacker attack on a server level and compromised applications;
• Cleaning up hacked applications;
• Full server protection including protection against Bruteforce attacks;
• Upgrading to a newer version of the following services (PHP, MySQL, Apache);
• Installation of control panel;
• Installation of SSL certificate;
• Renewing services and application that you currently use;
• Optimization of Apache, Exim, PHP, etc.
• Setting and configuring server clusters, etc.