Overall Support for Your Online Project
- 24/7 Technical Support
- Certified System Administrators
- Free Professional Consultation
System Administration from FriendlyGeeks
Do you need professional technical support? Our FriendlyGeeks team of system administrators will take care of the administration and technical maintenance of your services. You can choose between hourly and subscription-based technical support based on your needs or project. When your business processes depend on the availability of the hosting services, the combination of reliable 24/7 maintenance, quick responses, and professionalism is key to your success.
- 24/7 monitoring — We conduct continuous monitoring of the server we administer and keep an eye on its operating capacity. 24/7 monitoring
- Hours included — This is the number of hours included in the system administration plan. 4 hours included
- Reserved time — This is the time from the hours included in the plan during which our FriendlyGeeks team checks the server, updates a service, or patches a vulnerability. 45 minutes of reserved time
- Support by email - You receive full support from our FriendlyGeeks specialists by email. You can email us at any time at support@icn.bg. Support by email
- Linux — Maintenance of a Linux operating system. Linux maintenance
- Monthly report - An automatic report by our monitoring system providing information about the server’s current state of operation, the availability of services for the respective month, and a summary of the server’s resources being used. Monthly report
- Monthly update - An automatic upgrade of the server’s software to the latest stable version of the operating system’s components accompanied by a manual check of the server’s state of operation after the update. Monthly update
- Security check - If we receive a notification in relation to a security problem, a potential vulnerability, an attack, or another security issue, we analyze the installed software. Security check
- Vulnerability patch — An update of operating system packages with reported vulnerabilities. Vulnerability patch – conducted immediately
- Low level of importance - The services function properly. Technical assistance is needed or a functionality does not meet the client’s demands. Response Time - Low - Response within 24 hours
- Medium level of importance - The services are available but with limited functionality, improper behavior, or disrupted performance. Response Time - Medium - Response within 2 hours
- High level of importance - There is a serious problem that prevents the services from functioning, or the server is unavailable. Response Time - High - Response within 30 minutes
- 24/7 monitoring — We conduct continuous monitoring of the server we administer and keep an eye on its operating capacity. 24/7 monitoring
- Hours included — This is the number of hours included in the system administration plan. 6 hours included
- Reserved time — This is the time from the hours included in the plan during which our FriendlyGeeks team checks the server, updates a service, or patches a vulnerability. 90 minutes of reserved time
- Support by email - You receive full support from our FriendlyGeeks specialists by email. You can email us at any time at support@icn.bg. Support by mail
- Linux — Maintenance of a Linux operating system. Linux maintenance
- Monthly report - An automatic report by our monitoring system providing information about the server’s current state of operation, the availability of services for the respective month, and a summary of the server’s resources being used. Monthly report
- Monthly update - An automatic upgrade of the server’s software to the latest stable version of the operating system’s components accompanied by a manual check of the server’s state of operation after the update. Monthly update
- Security check - If we receive a notification in relation to a security problem, a potential vulnerability, an attack, or another security issue, we analyze the installed software. Security check
- Vulnerability patch — An update of operating system packages with reported vulnerabilities. Vulnerability patch – conducted at a pre-arranged time
- Support by phone - You receive full support from our FriendlyGeeks specialists by phone. You can call us at any time at 0700 30070. Support by phone Yes
- Monthly maintenance - A planned manual check of the server conducted by a qualified engineer aimed at optimizing the server’s operation in case of need and technical possibility. Monthly maintenance Yes
- Changelog report- A summary sent to the client of all infrastructure changes that have been implemented that includes information about time, date, specialist, and description. Changelog report Yes
- Low level of importance - The services function properly. Technical assistance is needed or a functionality does not meet the client’s demands. Response Time - Low – Response within 12 hours
- Medium level of importance - The services are available but with limited functionality, improper behavior, or disrupted performance. Response Time - Medium – Response within 1 hour
- High level of importance - There is a serious problem that prevents the services from functioning, or the server is unavailable. Response Time - High - Response within 15 minutes
- 24/7 monitoring — We conduct continuous monitoring of the server we administer and keep an eye on its operating capacity. 24/7 monitoring
- Hours included — This is the number of hours included in the system administration plan. Hours included - Negotiable
- Reserved time — This is the time from the hours included in the plan during which our FriendlyGeeks team checks the server, updates a service, or patches a vulnerability. Minutes of reserved time - Negotiable
- Support by email - You receive full support from our FriendlyGeeks specialists by email. You can email us at any time at support@icn.bg. Support by mail
- Linux — Maintenance of a Linux operating system. Linux maintenance
- Monthly report - An automatic report by our monitoring system providing information about the server’s current state of operation, the availability of services for the respective month, and a summary of the server’s resources being used. Monthly report
- Monthly update - An automatic upgrade of the server’s software to the latest stable version of the operating system’s components accompanied by a manual check of the server’s state of operation after the update. Monthly update
- Security check - If we receive a notification in relation to a security problem, a potential vulnerability, an attack, or another security issue, we analyze the installed software. Security check
- Vulnerability patch — An update of operating system packages with reported vulnerabilities. Vulnerability patch – Upon approval
- Support by phone - You receive full support from our FriendlyGeeks specialists by phone. You can call us at any time at 0700 30070. Support by phone Yes
- Windows— Maintenance of a Windows operating system. Windows maintenance Yes
- Monthly maintenance - A planned manual check of server conducted by a qualified engineer aimed at optimizing the server’s operation in case of need and technical possibility. Monthly maintenance Yes
- Changelog report - A summary sent to the client of all infrastructure changes that have been implemented that includes information about time, date, specialist, and description. Changelog report Yes
- Support via a channel of your choice - You receive full support from our FriendlyGeeks specialists via a channel of your choice. Support via a channel of your choice Yes
- Storage Equipment - Maintenance of SAN and NAS devices by our FriendlyGeeks team. Storage Equipment Yes
- Network Equipment - Let our FriendlyGeeks specialist take care of your network devices. Network Equipment Yes
- ITIL v4 - A working model and good practices for the management of IT services which our FriendlyGeeks abides by. ITIL v4 Yes
- Low level of importance - The services function properly. Technical assistance is needed or a functionality does not meet the client’s demands. Response Time - Low – Negotiable
- Medium level of importance - The services are available but with limited functionality, improper behavior, or disrupted performance. Response Time - Medium – Negotiable
- High level of importance - There is a serious problem that prevents the services from functioning, or the server is unavailable. Response Time - High – Negotiable
System Administration without Subscription
Take advantage of our hourly professional technical support in cases where you need a quick intervention or help in addressing an unexpected problem with your cloud or dedicated server, as well as in relation to short-term technical issues
| Service | Prices | Response Time | . |
|---|---|---|---|
| Project consultation | Free | - | Send Inquiry |
| Technical Hour | BGN 60.00 /hour started | Within 24 hours | Order now |
| Urgent Technical Hour | BGN 156.00 /hour started | Within 30 minutes | Order now |
| Technical Hour - х3 package | BGN 150.00 /3 hours | Within 24 hours | Order now |
| Technical Hour - x5 package | BGN 210.00 /5 hours | Within 24 hours | Order now |
If you need to use an urgent technical hour and you have a package, you are charged the price of 3 technical hours
ISO Certificates – Quality and Security Guarantee
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ISO 9001:2015 - Quality Guarantee
ISO 9001:2015 is an international standard that guarantees the quality of our working procedures and proves that we are capable of providing first-class hosting services to all of our clients.
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ISO/IEC 27001:2017 - Security Guarantee
ISO/IEC 27001:2017 is an international information security standard for the creation, integration, maintenance, and continuous improvement of a company’s information security management system. This certificate guarantees that we provide the highest level of security to all of our clients.
A Team of Certified Specialists Takes Care of Your Project
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